Customer Service Coordinator

Are you ready to bring your industry or product knowledge to a team that values collaboration and career growth?

Join Sunray Engineering Limited, a leading manufacturer and installer of Steel & Timber Security and Fire Doors, as well as specialist products including Louvre Panels, Access Hatches, and enhanced solutions for Blast and Ballistic protection. Our products serve a wide range of specifiers across the UK and globally.

Due to continued growth, we are expanding our internal Sales Team and are seeking a Customer Service Coordinator to support our quotation and enquiry processes.

What You’ll Do

As our Customer Service Coordinator, you will:

· Follow up on quotations to assess potential order conversion and provide status reports.

· Monitor contract progress and maintain records of each enquiry.

· Assist with the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.

· Record client and enquiry details, acting as the first point of contact.

· Liaise with customers to clarify requirements and ensure accurate data entry.

Key Responsibilities

· Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.

· Ensure all enquiries are addressed within 24–48 hours of receipt.

· Maintain detailed records of project status and client communications.

· Update enquiry details and support the quote process with relevant information.

· Keep customer data accurate and up to date in the system.

What You’ll Bring

We’re looking for someone with:

· Proven experience in customer service or administrative roles.

· Familiarity with quotations or estimations (preferred).

· Strong analytical skills and attention to detail.

· Flexibility to adapt to changing priorities and deadlines.

· Excellent organisational and multitasking abilities.

What We Offer

We’re committed to your growth and wellbeing:

· Learning and career development opportunities.

· Competitive salary and incentive bonus scheme.

· Company pension scheme (7% employer contribution, rising to 12%).

· 25 days annual leave + Holiday Flex Scheme.

· Death in Service Benefit.

· Long Service Award.

· Cycle to Work Scheme.

· Childcare Vouchers.

· Employee Assistance Programme.